HeroMed Platform Features
Every essential of a modern practice in one elegant suite. No more juggling logins, sync errors, or "which spreadsheet was that in?"
Ten essentials. One elegant home.
Calendar & scheduling
A conflict-aware calendar that thinks for you. Set availability per practitioner and per location, with automatic clash detection across staff, rooms and resources. Switch between timeline, grid and list, with statuses, notes and invoice indicators at a glance.
- Conflict-aware
- Per-location availability
- Online booking links
Patient CRM
A single source of truth for clients, contacts, history and documents — searchable, secure, beautifully organised.
- Unified profiles
- Document vault
- Custom patient profiles
Digital intake & consent
Send a link, get a complete profile back. Self-booking, intake forms and consent, integrated, all paperless.
- Branded forms
- E-consent
- Auto-populated profiles
Clinical workspace
A controlled, staged consultation environment — details, clinical notes, history, audit trail, save & lock.
- Templated notes
- Audit trail
- Save & lock
Dictate to notes
Voice-to-text notes and workflows with noisy-room handling. Approve and lock when you're ready.
- Ambient capture
- Noise handling
- Edit & approve
Tasks & team workflow
Assign, track and complete work across the practice. Nothing slips, no one gets left behind.
- Assign & due-date
- Team inbox
- SLA tracking
Patient communications
Branded confirmations, reminders, follow-ups and clinical messaging — across channels.
- Email · SMS · WhatsApp
- Reminder rules
- Templated journeys
Practice branding
Your colours, your wordmark, your tone. Every patient-facing surface matches your identity.
- Brand kit
- Custom email domain
- On-brand PDFs
Security & compliance
POPIA, HIPAA and GDPR-aware. Granular roles, audit trails, encrypted at rest and in transit.
- RBAC
- Audit trail
- Encryption end-to-end
Custom domain
Link a custom domain and present a fully branded patient experience — from booking page to invoice.
- Bring your own domain
- SSL included
- SEO-ready
A consult room, reimagined.
Staged, controlled, audit-ready. Notes flow from intake → consult → invoice without you ever leaving the patient view.
- Structured templatesPer discipline — physio, dental, psych, OT and more.
- Save, lock & auditNotes are append-only after lock. Full audit trail, always.
- Linked billingCodes attach as you write. Invoice in one click.
Built for regulated care.
POPIA, HIPAA and GDPR-aware from day one. Granular roles, audit trails, and end-to-end encryption — so the only thing your team thinks about is the patient.
Answers, up front.
What does the HeroMed platform actually include?
HeroMed Core AI is a single suite covering calendar and scheduling, patient CRM, digital intake and consent, a staged clinical workspace, dictation to notes, tasks and team workflow, patient communications across email, SMS and WhatsApp, practice branding, security and compliance, and a custom domain — with no separate add-on modules to purchase.
Which clinicians is the platform designed for?
HeroMed is built for medical and allied-health clinicians, including general practitioners, specialists, physiotherapists, occupational therapists, psychologists, dietitians, dentists, chiropractors, speech therapists and other multidisciplinary practices. Templates and workflows adapt to each discipline.
How long does it take to set up a new practice?
Most practices are live in under 15 minutes. You can import patients, configure practitioners, rooms and availability, brand your patient-facing surfaces, and start booking on the same day. Concierge onboarding is available if you need a hand.
Is patient data secure and compliant?
Yes. HeroMed is POPIA, HIPAA and GDPR-aware, with role-based access control, full audit trails, and end-to-end encryption in transit and at rest. Daily backups and granular permissions are included on every plan.
Can I use my own branding and domain?
Yes. Bring your perosnal practice brand. You can also connect a custom domain with SSL included so patients see your brand end to end.
Your practice, perfected.
Start with HeroMed Core AI, then layer in any AI Hero your practice requires. 14 days free — no credit card, no lock-in.