HeroMed Platform Features
Every essential of a modern practice in one elegant suite. No more juggling logins, sync errors, or "which spreadsheet was that in?"
HeroMed does the following in one platform: online booking pages with intake and consent, a live diary, patient records, clinical notes drafted by an included AI Scribe for the practitioner to review and sign, invoicing with ICD-10 and tariffs, real-time South African medical scheme EDI claims with a rejection worklist and reconciled remittances, patient reminders by email, WhatsApp and SMS, and practice reporting — with POPIA-aligned data handling.
Ten essentials. One elegant home.
Calendar & scheduling
A conflict-aware calendar that thinks for you. Set availability per practitioner and per location, with automatic clash detection across staff, rooms and resources. Switch between timeline, grid and list, with statuses, notes and invoice indicators at a glance.
- Conflict-aware
- Per-location availability
- Online booking links
Patient CRM (patient relationship management)
The medical CRM at the centre of the practice: one patient record holding contact details, medical aid and plan, referrals, documents, communications history and appointment history — searchable, secure, shared across your team.
- One record per patient
- Document vault
- Communications & appointment history
- Referrals and medical aid details
Digital intake & consent
Send a link, get a complete profile back. Self-booking, intake forms and consent, integrated, all paperless.
- Branded forms
- E-consent
- Auto-populated profiles
Clinical workspace
A controlled, staged consultation environment — details, clinical notes, history, audit trail, save & lock.
- Templated notes
- Audit trail
- Save & lock
Dictate to notes
Voice-to-text notes and workflows with noisy-room handling. Approve and lock when you're ready.
- Ambient capture
- Noise handling
- Edit & approve
Tasks & team workflow
Assign, track and complete work across the practice. Nothing slips, no one gets left behind.
- Assign & due-date
- Team inbox
- SLA tracking
Patient communications
Branded confirmations, reminders, follow-ups and clinical messaging — across channels.
- Email · SMS · WhatsApp
- Reminder rules
- Templated journeys
Practice branding
Your colours, your wordmark, your tone. Every patient-facing surface matches your identity.
- Brand kit
- Custom email domain
- On-brand PDFs
Security & compliance
POPIA, HIPAA and GDPR-aware. Granular roles, audit trails, encrypted at rest and in transit.
- RBAC
- Audit trail
- Encryption end-to-end
Custom domain
Link a custom domain and present a fully branded patient experience — from booking page to invoice.
- Bring your own domain
- SSL included
- SEO-ready
One patient journey. AI at every step of it.
Other systems store what you type. HeroMed reads the record with you, writes the note, produces the paperwork and builds the claim — all from the same consultation.
AI patient snapshot
Open the patient and read an AI summary of their history — past visits, diagnoses, medications, documents and communications — instead of scrolling through years of notes.
AI Scribe drafts the note
Included in Core AI. The note is drafted while you consult, in your discipline's structure, for you to review and sign.
Generate any document, ask anything
Turn the signed note into referral letters, summaries, certificates or your own templates — or simply ask the AI a question against your notes.
One-click billing
Billing rules for your discipline are applied to the invoice automatically, with ICD-10 and tariffs from the note, then submitted as a real-time medical scheme claim.
Booking, reception, invoicing, marketing and WhatsApp or SMS run as optional AI Hero modules on the same platform and the same patient record — see the AI Heroes and pricing.
A consult room, reimagined.
Staged, controlled, audit-ready. Notes flow from intake → consult → invoice without you ever leaving the patient view.
- Structured templatesPer discipline — physio, dental, psych, OT and more.
- Save, lock & auditNotes are append-only after lock. Full audit trail, always.
- Linked billingCodes attach as you write. Invoice in one click.
Built for regulated care.
POPIA, HIPAA and GDPR-aware from day one. Granular roles, audit trails, and end-to-end encryption — so the only thing your team thinks about is the patient.
Answers, up front.
What does the HeroMed platform actually include?
HeroMed Core AI is a single suite covering calendar and scheduling, patient CRM, digital intake and consent, a staged clinical workspace, dictation to notes, tasks and team workflow, basic patient communications, practice branding, security and compliance, and a custom domain. AI Heroes such as Booking, Reception, Marketing, Invoicing and WhatsApp are optional modules you can add as your practice grows — all on the same platform, one bill.
Which clinicians is the platform designed for?
HeroMed is built for medical and allied-health clinicians, including general practitioners, specialists, physiotherapists, occupational therapists, psychologists, dietitians, dentists, chiropractors, speech therapists and other multidisciplinary practices. Templates and workflows adapt to each discipline.
How long does it take to set up a new practice?
Most practices are live in under 15 minutes. You can import patients, configure practitioners, rooms and availability, brand your patient-facing surfaces, and start booking on the same day. Concierge onboarding is available if you need a hand.
Is patient data secure and compliant?
Yes. HeroMed is POPIA, HIPAA and GDPR-aware, with role-based access control, full audit trails, and end-to-end encryption in transit and at rest. Daily backups and granular permissions are included on every plan.
Can I use my own branding and domain?
Yes. Bring your perosnal practice brand. You can also connect a custom domain with SSL included so patients see your brand end to end.
Comparing us with something else?
Each comparison sets out what both platforms include, where the other one is the better fit, and what switching involves.
Your practice, perfected.
Start with HeroMed Core AI, then layer in any AI Hero your practice requires. 14 days free — no credit card, no lock-in.