HeroMed vs Practice Perfect — An EHR Beside Your Billing, or One Platform?
Practice Perfect is a well-regarded South African electronic health record package: templated and free-text clinical notes, examination findings, prescriptions, sick notes, referral letters, electronic pathology results and ICD-10 coding, with voice dictation and a scribe integration available, and billing handled by a separate product it integrates with. HeroMed Core AI takes the same clinical ground and puts it on one platform with the diary, invoicing and real-time medical scheme claim submission and reconciliation — plus an AI Scribe included in the plan that drafts the note during the consultation for you to review and sign. If you are happy with your billing system and only want a strong clinical record, Practice Perfect is a sound choice; if you would rather stop reconciling two systems, HeroMed is the shorter path.
At a glance: HeroMed vs Practice Perfect
| Capability | HeroMed | Practice Perfect |
|---|---|---|
| Practice management (calendar, clients, notes, billing) | Clinical record; billing via a separate product | |
| AI clinical scribe included | Included in Core AI | Dictation, plus a third-party scribe integration |
| AI virtual receptionist / voice | Optional AI Hero module | |
| AI marketing / patient re-engagement | Optional AI Hero module | |
| Online booking widget | Optional AI Hero module | Patient self-registration |
| WhatsApp + SMS messaging | SMS appointment reminders | |
| Custom patient intake forms | Digital consent and self-registration forms | |
| Predictable subscription (no per-note credit surprises) | Published Core plan + optional modules | Quoted through resellers |
| Multi-region ready (SA, UK, EU, AU, US, ME) | South Africa only | |
| Single platform, single login | Pairs with separate billing software |
When Practice Perfect is the right choice
Practice Perfect is the better fit if your billing system is staying put and you want a clinical record that suits the way you already work — templates per speciality, diagrams, prescriptions, referral letters and pathology results, with local support partners who will install it and train your staff on site. Practices that want to keep a long-standing billing arrangement and only modernise the clinical side will find it a comfortable step.
Learn more directly from Practice Perfect: www.practiceperfect.co.za
When HeroMed is the better fit
You want the note written for you, not faster to type
HeroMed's AI Scribe is included in Core AI and drafts the structured clinical note from the consultation for you to review and sign — rather than templates, shortcuts or dictation that still need you at the keyboard.
You want claims to leave from the same system as the note
Diagnosis and procedure codes flow from the note into the invoice and into real-time medical scheme claim submission, with remittances and reconciliation in the same place.
You would rather maintain one system than two
A clinical package beside billing software means two logins, two sets of patient details and reconciliation between them. HeroMed keeps one patient record, which is also less to secure under POPIA.
You want the front desk covered
Optional AI Hero modules add reception calls, online booking, WhatsApp and SMS confirmations and reminders off the live diary, and patient re-engagement.
Pricing at a glance
HeroMed Core AI is a published monthly plan per practice, includes the AI Scribe and a monthly AI credit allowance, covers South African scheme claiming, and adds optional AI Hero modules. Rates are on our pricing page.
See HeroMed pricingPractice Perfect is quoted per practice, usually through a reseller or support partner, and billing software is priced separately — ask for the combined figure.
See Practice Perfect pricingCompare the clinical package plus your billing software plus any scribe subscription against a single HeroMed Core AI plan.
Common questions
What is Practice Perfect?
Practice Perfect is a South African electronic health record package for doctors — clinical notes with customisable templates, examination findings, prescriptions, sick notes, referral letters, electronic pathology results, ICD-10 coding, document storage and appointment scheduling, distributed and supported by local partners.
Does Practice Perfect do medical aid billing?
It is a clinical record first and integrates with separate billing software for claims and accounts, which is why most practices running it also run a second system. HeroMed Core AI holds the clinical note and real-time scheme claiming on one platform.
Is HeroMed's AI Scribe different from dictation?
Yes. Dictation turns your speech into text while you talk. HeroMed's AI Scribe listens to the consultation and drafts a structured clinical note into the patient record afterwards, which the practitioner reviews, edits and signs before anything is saved or billed.
What does switching from Practice Perfect involve?
Ask your provider for your export format in writing, then our team moves patient records, clinical history, medical aid details and appointment history, sets up your note templates and tariffs, and runs both systems in parallel for two to four weeks.
See the difference in a live practice — no credit card required.