HeroMed vs Cliniko — Which Practice Management Platform Fits Your Clinic in 2026?
Cliniko is one of the most trusted practice management systems in allied health — clean, reliable, and loved for its simplicity. HeroMed keeps the same clean daily workflow, but ships AI clinical scribing, AI virtual reception, AI marketing, WhatsApp and SMS as part of one subscription — where Cliniko relies on third-party integrations. If you want a modern, AI-native clinic platform on one bill, HeroMed is the shorter path.
At a glance: HeroMed vs Cliniko
| Capability | HeroMed | Cliniko |
|---|---|---|
| Practice management (calendar, clients, notes, billing) | ||
| AI clinical scribe included | Built-in | Via 3rd-party add-ons |
| AI virtual receptionist / voice included | AI Reception Hero | |
| AI marketing / patient re-engagement included | ||
| Online booking widget | ||
| WhatsApp + SMS built in | SMS add-on / integrations | |
| Custom patient intake forms | ||
| Predictable subscription (no per-note credit surprises) | Flat monthly plans | |
| Multi-region ready (SA, UK, EU, AU, US, ME) | ||
| Single subscription, single login | PMS only; AI/comms are separate tools |
When Cliniko is the right choice
Cliniko is an excellent choice if you already have your AI, marketing and comms tools sorted, and you want the simplest, most established PMS in the category with a rich integration marketplace. Long-standing customers rate the support experience very highly.
Learn more directly from Cliniko: www.cliniko.com
When HeroMed is the better fit
You want AI scribing built in — not another subscription
HeroMed's AI clinical scribe is part of the platform. There's no separate scribe app to log into, no separate bill, no copy-paste between tabs.
You want your front desk automated
HeroMed's AI Reception Hero handles calls, answers common questions, and books appointments straight into your diary — something Cliniko doesn't natively offer.
You'd rather have WhatsApp and SMS built in
Reminders, follow-ups and two-way patient chat run inside HeroMed, not through a bolt-on messaging service.
You want to re-engage lapsed patients automatically
HeroMed's AI Marketing Hero surfaces patients who haven't been in for a while and drafts the outreach for you.
Pricing at a glance
HeroMed starts at a flat monthly subscription per practice with AI credits included — no per-transcript surprises.
See HeroMed pricingCliniko is per-practitioner, from around A$45–A$95/practitioner/month depending on plan (see their site for current rates).
See Cliniko pricingPricing shown for orientation only — always confirm on each provider's own site.
Common questions
Is HeroMed a Cliniko alternative?
Yes. HeroMed is a modern, AI-native alternative to Cliniko. It covers the same day-to-day practice management workflow — calendar, clients, clinical notes, invoicing, online booking — and adds AI scribing, AI reception, AI marketing, WhatsApp and SMS in one subscription.
Does HeroMed have an AI scribe like Cliniko's integrations?
Yes, and it's built in. You don't need a third-party scribe subscription like Heidi or Lyrebird — the scribe runs inside HeroMed, notes save straight to the patient record, and it's covered by your monthly credit allowance.
Can I import my data from Cliniko?
Yes. Reach out via the contact form and our team will guide you through migrating clients, appointments and clinical notes across from Cliniko to HeroMed.
Is HeroMed cheaper than Cliniko?
For a solo or small practice already paying for a separate AI scribe, reception or marketing tool alongside Cliniko, HeroMed is typically materially cheaper because it replaces those stacked subscriptions with one. For a bare-bones single-practitioner setup with no AI, Cliniko can be cheaper on paper. Always compare the total monthly stack, not just the PMS line item.
Which clinics is HeroMed built for?
Physiotherapists, occupational therapists, psychologists, dietitians, chiropractors, dentists, GPs, paediatricians, optometrists, audiologists — any allied-health or medical practice that wants clinical, admin and patient engagement in one place.
See the difference in a live practice — no credit card required.