HeroMed vs Best Practice Software — Established GP Software, or an AI-Native Platform?
Best Practice Software (Bp Premier and Bp Omni) is one of the most entrenched clinical systems in Australian general practice, with decades of Medicare claiming, prescribing and clinical-record depth behind it. HeroMed is a different kind of product: an AI-native cloud platform that runs the practice and automates the admin — clinical scribing, AI reception, online booking, invoicing, marketing and patient messaging on one subscription. GP practices that live inside Medicare item numbers and electronic prescribing should treat Bp's local depth seriously; practices whose pain is documentation time, missed calls and manual follow-up will get more from HeroMed.
At a glance: HeroMed vs Best Practice Software
| Capability | HeroMed | Best Practice Software |
|---|---|---|
| Practice management (calendar, clients, notes, billing) | ||
| AI clinical scribe included | Built-in | Third-party scribe integrations |
| AI virtual receptionist / voice included | AI Reception Hero | |
| AI marketing / patient re-engagement included | ||
| Online booking widget | Via partner booking products | |
| WhatsApp + SMS built in | SMS modules and partners | |
| Custom patient intake forms | Forms via integrations | |
| Predictable subscription (no per-note credit surprises) | Flat monthly plans | Licence or subscription plus modules |
| Multi-region ready (SA, UK, EU, AU, US, ME) | Australia and New Zealand | |
| Single subscription, single login | Clinical system plus partner add-ons |
When Best Practice Software is the right choice
Best Practice is the right answer for many Australian general practices: mature Medicare online claiming, electronic prescribing, immunisation and recall workflow, and a very large installed base of clinicians and practice managers who already know it. If your practice is Medicare-heavy GP work with complex clinical-record requirements, that depth is real and worth weighing.
Learn more directly from Best Practice Software: bpsoftware.net
When HeroMed is the better fit
Documentation time is your biggest cost
HeroMed's AI Scribe drafts the consultation note in the record for review and sign-off, rather than leaving typing to after hours.
You want the phone and diary automated
AI Reception answers calls, handles routine questions and books appointments, and patients can self-book with intake and consent captured up front — without stitching partner products together.
You want one cloud subscription, not a stack
Booking, forms, messaging, marketing and documentation are in the platform, so there is one bill and one login instead of a clinical system plus several add-ons.
You run allied health or mixed private billing
HeroMed is built around private and third-party billing across disciplines and regions, which suits allied-health and mixed-billing practices better than GP-centric software.
Pricing at a glance
Flat monthly plans per practice with AI credits included; rates published on our pricing page.
See HeroMed pricingBest Practice sells licence or subscription arrangements with additional modules and services depending on the product line. Confirm current pricing directly with them.
See Best Practice Software pricingWhen comparing, count the modules and partner products you already pay for — booking, SMS, forms and any AI scribe — not just the core clinical licence.
Common questions
Is HeroMed a replacement for Bp Premier?
For allied-health, specialist and mixed-billing practices, generally yes. For Medicare-heavy general practice that depends on electronic prescribing and native Medicare online claiming, Best Practice still covers workflow HeroMed does not replicate today — book a walkthrough and we will tell you honestly which side you fall on.
Does HeroMed handle Medicare claiming and e-prescribing?
No. HeroMed invoices, tracks payments and reconciles them, but Medicare online claiming and electronic prescribing are not native features today. Practices continue to use their existing channels for those.
Is HeroMed cloud-based?
Yes. HeroMed runs in the browser with no server to maintain, which is the main structural difference from traditional on-premise Australian clinical software.
What does a migration look like?
Get your data export terms in writing first, then our team maps patients, appointment history and balances across, sets up fee schedules and templates, and runs a two-to-four-week overlap before you switch off the old system.
See the difference in a live practice — no credit card required.