Online booking where the paperwork arrives before the patient does.
Patients pick a real slot on your branded page, answer the intake questions that matter for that appointment type and sign consent — so the first thing you do at the visit is treat, not type.
How a booking comes together.
Four steps, all of them the patient's, none of them yours.
1. Your own booking page
A branded page for the practice, per practitioner or per location, that you can link from your website, Google profile, email signature and WhatsApp.
2. Smart slot matching
Availability is filtered by discipline, appointment type, duration, room and practitioner, so patients can only choose slots that genuinely work.
3. Intake and consent up front
The right forms are attached to the appointment type — history, symptoms, scheme or insurer details, consent — and land on the patient record before the visit.
4. Confirm and remind
Confirmation goes out immediately with a calendar link, then reminders over email, SMS or WhatsApp, with easy rescheduling to cut no-shows.
A calendar that fills without a phone call.
Branded pages
Practice, practitioner or location-level booking links
Correct slots only
Matched to discipline, appointment type, duration and room
Intake attached
Forms and consent completed before arrival, filed to the record
Live calendar sync
One calendar for online, phone and walk-in bookings
Reminders included
Email, SMS and WhatsApp confirmations and reminders
Fewer no-shows
Self-service rescheduling and cancellation with waitlist backfill
One calendar — however the patient books.
A standalone scheduling widget creates a second diary to keep in sync. Here the booking page, the phone agent, the front desk and the clinical record all write to the same calendar, so double bookings and re-keyed intake forms simply do not happen.
Booking is one of the AI Heroes inside HeroMed Core AI. Pair it with the Reception Hero so calls become bookings too, and with WhatsApp & SMS so reminders reach patients where they actually read them.
Online booking, answered clearly.
What should an online booking system for a medical practice do?
More than show a calendar. It should offer only slots that suit the appointment type and practitioner, collect the intake and consent that visit needs, write into the same diary the front desk uses, and send confirmations and reminders automatically. HeroMed's Booking Hero does all four.
Can patients complete intake forms while they book?
Yes. Forms are attached to the appointment type, so a new-patient physiotherapy booking asks different questions from a follow-up. Answers and signed consent file straight onto the patient record before the visit.
Does it work for multi-practitioner and multi-location practices?
Yes. You can publish one page for the practice or separate pages per practitioner or location, with availability, appointment types and durations set per practitioner and room.
Will it stop double bookings?
Availability is read live from the single practice calendar, and phone, walk-in and online bookings all write to that same calendar, so there is no second diary to reconcile.
How does it reduce no-shows?
Automatic confirmations with a calendar link, reminders over email, SMS or WhatsApp, and self-service rescheduling — so patients move an appointment instead of quietly missing it, and the freed slot can be offered to someone else.
Is it suitable for allied health as well as GPs?
Yes. HeroMed is built for physiotherapy, psychology, dentistry, chiropractic, occupational therapy, dietetics, optometry, audiology and general practice, with appointment types and intake templates per discipline.
Your practice, perfected.
Start with HeroMed Core AI, then layer in any AI Hero your practice requires. 14 days free — no credit card, no lock-in.