An AI receptionist that answers every call and books it, too.
Missed calls are missed patients. The Reception Hero picks up when your front desk cannot, works out what the caller needs, books them into the right slot and leaves a written summary behind.
What happens when the phone rings.
Four steps, from ring to booked appointment, with nobody at the desk.
1. Answers on the first ring
A natural-sounding voice agent picks up in your practice's greeting, day or night, including after hours, over lunch and while your receptionist is with a patient.
2. Works out who is calling
It identifies new versus existing patients, captures contact details, the reason for the call and the urgency, and answers the routine questions about hours, location, parking, fees and what to bring.
3. Books into the real calendar
Availability comes from your live HeroMed calendar — the right practitioner, the right appointment type, the right duration — and the booking is written the moment the caller agrees.
4. Summarises or escalates
Anything clinical or unusual is flagged and routed to a human. Every call leaves a transcript and a short summary in your inbox, so nothing lives only in someone's memory.
A front desk that never goes to voicemail.
24/7 answering
After-hours, weekends, public holidays and every overflow call
Real bookings
Written straight into your calendar with the correct appointment type
Caller triage
New patient, existing patient, billing query or clinical — routed accordingly
FAQ handling
Hours, address, fees, scheme cover, preparation instructions
Call summaries
Transcript plus a short written summary emailed to the practice
Reminders attached
Confirmation and reminder messages fire automatically after booking
AI Assistance services are assistive, not authoritative. Clinical questions are escalated to a human, never answered by the agent.
Not an answering service — part of the practice.
A traditional call-answering service takes a message. The Reception Hero has your calendar, your appointment types and your patient list, so it completes the job: the caller ends the call with a confirmed booking and you end the day without a callback list.
It is one of the AI Heroes inside HeroMed Core AI, running on the AI credits already in your plan. Turn it on alone, or pair it with Booking and WhatsApp so phone, web and messaging all feed the same calendar.
AI reception, answered clearly.
What is an AI receptionist?
An AI receptionist is a voice agent that answers your practice's phone, holds a normal conversation with the caller and completes the task they called for. HeroMed's Reception Hero answers the call, identifies the patient, answers routine questions and books the appointment directly into your practice calendar, then emails the practice a transcript and summary.
Does it actually book the appointment, or just take a message?
It books. The agent reads live availability from your HeroMed calendar and writes a real appointment against the correct practitioner, appointment type and duration. Confirmation and reminder messages then go out automatically.
Will patients know they are talking to AI?
Yes — the agent introduces itself as your practice's automated assistant. It is designed to be clear rather than to impersonate a person, and callers who ask for a human are transferred or called back.
What happens with clinical or urgent calls?
The agent does not give clinical advice. Anything clinical, urgent or outside its scope is flagged and routed to a human straight away, with the transcript attached so your team has the full context.
How is this different from a virtual medical receptionist service?
An outsourced virtual receptionist is a person working from a script and usually charges per call or per minute, and they still have to hand bookings back to your team. The Reception Hero has direct access to your calendar and patient records, answers unlimited concurrent calls, and is metered through the AI credits in your HeroMed plan.
Do I need a new phone number?
No. You can forward your existing practice number to the agent — permanently, after hours, or only when the line is busy or unanswered — so patients keep dialling the number they already know.
Your practice, perfected.
Start with HeroMed Core AI, then layer in any AI Hero your practice requires. 14 days free — no credit card, no lock-in.