Audiology practice software in South Africa: hearing tests, devices and real-time claims

Quick answer: HeroMed Core AI is the modern standard for South African audiology practices. It gives you an instant patient history snapshot before the appointment, an AI Scribe included in the Core AI plan that drafts the consultation note for the audiologist to review and sign, reports and referral letters generated from those notes, and one-click billing that submits a real-time medical scheme claim — with diagnostic procedures and device items on their own invoice lines. Optional AI Hero modules add booking, reception, invoicing, messaging and marketing on the same platform.

Audiologists in South Africa register with the HPCSA's Professional Board for Speech, Language and Hearing Professions, and many belong to the South African Association of Audiologists (SAAA). An audiology practice is part clinic, part device business: diagnostic hearing tests, hearing aid fittings and follow-ups, paediatric screening, and often occupational hearing work. Each of those bills differently, and each needs a clean record.

Where HeroMed fits

1. The patient history snapshot. Before the patient sits down, HeroMed shows the history in one view: previous test results recorded in the notes, devices fitted, follow-ups due, what has been billed and what is outstanding.

2. The AI Scribe drafts the consultation note. Included in Core AI, the AI Scribe drafts the case history, findings and plan into structured notes in your own format, for review and signature.

3. Reports and letters come out of the notes. Results summaries for the patient, reports to a referring GP or ENT, school feedback for paediatric cases and motivations to a medical scheme for a hearing device are drafted from the signed notes. You can also ask the AI questions across the record — when the last fitting was, what changed since the previous test.

4. One-click billing into a real-time claim. Codes captured with the note carry into the invoice, and the claim goes to the scheme in real time from the signed note. Device items sit on their own lines, separate from the consultation, so the scheme response lands against the right line.

Real-time South African medical scheme EDI claiming is part of HeroMed Core AI, with no per-claim charges.

Audiology billing in South Africa

• Diagnostic procedures. Each test billed under its own tariff code, stored per appointment type so the front desk does not have to remember them.
• Hearing devices. Devices and accessories as separate invoice lines, with the motivation to the scheme drafted from the notes.
• Fittings and follow-ups. Fitting, verification and follow-up visits scheduled and billed as their own appointment types.
• ICD-10 consistency. The diagnosis captured with the note carries through to every related claim.
• Private and scheme splits. Scheme cover for devices is often partial; the shortfall is known when the response arrives, so it can be collected on the day.

See ICD-10 coding for South African practices and the medical aid claim rejection guide.

A diary that fits an audiology practice

• Separate appointment types for diagnostic tests, fittings, follow-ups and screening.
• Room allocation where a sound booth is shared between practitioners.
• Automated reminders for follow-ups and annual re-tests.
• Online booking so patients can book a hearing test without phoning.

Records your professional board expects

HPCSA rules expect complete, signed clinical records kept for the required retention period, and POPIA treats health information as special personal information. Notes drafted by the AI Scribe are reviewed and signed by the audiologist, and results, letters and invoices stay on one secure patient file.

What to look for when you compare

• Does the consultation note automatically produce the report, the motivation and the medical scheme claim?
• Can devices and procedures be billed as separate lines on one invoice?
• Is an AI scribe included, or a separate subscription?
• Is scheme claiming native and real-time, or does the system stop at the invoice?
• Is pricing per practice per month, or per practitioner plus modules plus claims?

Getting started

Start a 14-day free trial, read the speech therapy practice software guide, or see the allied health practice management guide.