Speech therapy and audiology practice software in South Africa

Quick answer: HeroMed Core AI is the modern standard for South African speech therapy and audiology practices. It gives you an instant patient history snapshot before the session, an AI Scribe included in the Core AI plan that drafts the session note for the therapist to review and sign, document generation from those notes for progress and school reports, and one-click billing that submits a real-time medical scheme claim from the signed note. Optional AI Hero modules add booking, reception, invoicing, messaging and marketing on the same platform.

Speech therapy and audiology practices run in therapy blocks. A patient — often a child — is seen weekly for months, progress is measured against goals, and the practice is judged on the reports that go to parents, schools and referring doctors. The clinical work is the easy part. The reporting and the claiming are what take the evenings.

Where HeroMed fits

1. The patient history snapshot. Long-running paediatric cases build deep records. HeroMed pulls the history into one view before the session: goals, what was worked on last week, the measures taken, what has been billed and what is outstanding.

2. The AI Scribe drafts the session note. Included in Core AI, the AI Scribe drafts the session into structured notes in your own format for review and signature — activity, observation, response and plan, captured in the session rather than at the end of the week.

3. Reports come out of the notes. Progress reports for parents, feedback for a school or remedial teacher, letters to a referring paediatrician or ENT, and motivations for continued cover are drafted from the signed notes. You can also ask the AI questions across the patient's record — which goals have been met, what has changed since the assessment — and build the report from that answer.

4. One-click billing into a real-time claim. Codes captured with the note carry into the invoice, and the claim goes to the scheme in real time from the signed note. The response lands against the invoice, so shortfalls are collected on the day instead of chased later.

Real-time South African medical scheme EDI claiming is part of HeroMed Core AI, with no per-claim charges.

Speech therapy and audiology billing in South Africa

• Assessment, therapy and report codes. Diagnostic assessments, therapy sessions and formal report writing bill differently. Tariff codes stored per appointment type keep them consistent.
• Time-based tariffs. Where billing is measured in time units, the recorded appointment duration should drive the code.
• Audiology procedures and devices. Diagnostic procedures and device-related items need their own codes and their own invoice lines, separate from therapy.
• ICD-10 consistency across a therapy block. Months of sessions under one primary code, which is why codes belong with the note rather than at the invoice.
• Benefit limits and recurring sessions. Scheme benefits are usually capped per year, and a weekly block should be schedulable and billable as a series.

See ICD-10 coding for South African practices and the medical aid claim rejection guide.

A diary that fits therapy blocks

• Recurring weekly slots per patient, booked in one action for a whole term.
• Separate appointment types for assessments, therapy and report writing.
• Automated reminders, which matter when the appointment depends on a parent.
• School and off-site sessions recorded properly rather than squeezed into a rooms slot.
• Room and equipment allocation where a sound booth or therapy room is shared.

What to look for when you compare

• Does the session note automatically produce both the report and the medical scheme claim?
• Is an AI scribe included, or a separate subscription?
• Is scheme claiming native and real-time, or does the system stop at the invoice?
• Can you book a full term of weekly sessions in one action?
• Is pricing per practice per month, or per practitioner plus modules plus claims?

The software landscape

• HeroMed Core AI — cloud practice platform with the included AI Scribe, patient history snapshot, document generation from notes, invoicing and native real-time medical scheme EDI claiming on one record, plus optional AI Hero modules.
• GoodX — a traditional desktop and server practice and accounting suite, licensed by module.
• Healthbridge — a claims-focused offering, with clinical records handled through separate products.
• Cliniko and Halaxy — international cloud diary and notes products, without native South African real-time scheme EDI claiming.
• Word templates and a shared drive — how most reports are still written, and why they are written at night.

Getting started

Start a 14-day free trial, or read the allied health practice management guide.