Setmore for a medical practice: what a clinic needs instead
Setmore books time slots. A South African practice books clinical appointments with intake, verification and a record behind them. Here is the difference, and how HeroMed handles it.
Quick answer: HeroMed handles online booking as part of a full practice platform. Bookings land in the same calendar as the clinical record, intake forms attach to the appointment type, the Core AI plan includes an AI Scribe that drafts notes for the practitioner to review and sign, and invoicing and claiming sit in the same system.
Setmore is a general-purpose appointment scheduler used across many service businesses. A clinic booking carries more than a time slot: an appointment type, a practitioner, a duration, paperwork and health information.
Key takeaways
- A clinical booking is an appointment type against a practitioner, not just an open slot.
- Intake and consent captured at booking only saves time if it lands on the patient record.
- A separate booking diary means someone reconciles it with the clinical calendar every day.
- Health information collected at booking brings POPIA obligations.
What a practice booking needs
1. Appointment types with rules. New-patient assessments, follow-ups and telehealth consults differ in length, practitioner and questions asked up front.
2. Intake on the record. Forms should arrive attached to the appointment and patient, not in a separate inbox to be re-typed.
3. Verification. A practice needs to know a real person booked, and sometimes limit a page to existing patients.
4. One diary. Phone and online bookings belong in the same calendar the front desk and clinicians use.
5. The rest of the visit. After the booking comes the consult, the note, the invoice and the claim.
How HeroMed handles it
- Booking pages with their own rules — multiple pages per practice, each with appointment types, minimum notice and how far ahead people may book.
- Email one-time-code verification — or restrict a page to existing patients.
- Intake forms per appointment type — answers land on the appointment and patient record.
- Confirmation and reminder emails.
- Embed on your own website with a snippet, so booking stays on your domain.
- Calendar feed out — each practitioner gets a private iCal link for Google, Outlook or Apple Calendar.
- From slot to note to invoice — the AI Scribe drafts the consult note, and billing is built from that note.
When to switch
If bookings are being re-keyed, intake is being re-typed, or the online diary and the clinical diary disagree, the booking tool is generating work rather than removing it. See how Booking Hero works or start a free trial.
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