What software do South African physiotherapists use?
HeroMed is used by South African physiotherapy practices that carry heavy documentation and medical aid billing: physiotherapy note templates and appointment types, an AI Scribe included in the Core AI plan that drafts the note for the practitioner to review and sign, and real-time medical scheme EDI claims from the same platform.
Written by the HeroMed team · Last reviewed 7 September 2026
What physios actually need from software
A physiotherapy practice is high-volume and repetitive: many short appointments, treatment blocks, progress notes at every visit, and medical aid claims coded to physiotherapy tariff codes. The software either absorbs that or you do.
- HeroMed — Physio appointment types and note templates, AI Scribe included in Core AI, real-time medical scheme claims included
The two decisions that matter
Notes. Progress notes at every visit are the biggest recurring time cost in a physio practice. An included AI Scribe removes most of that typing — the practitioner reviews and signs rather than writes.
Claims. Physiotherapy claims are rejected for predictable reasons: wrong tariff code, missing ICD-10 code, practice number mismatch. Choose software that validates before submission rather than after rejection. Our references on physiotherapy billing codes and physiotherapy ICD-10 coding cover the detail.
Fuller comparison: physiotherapy practice software in South Africa.