What software do South African physiotherapists use?
South African physiotherapy practices commonly use HeroMed, GoodX, Elixir Live, Healthbridge or Halaxy. HeroMed suits physiotherapy practices with heavy documentation and medical aid billing: physiotherapy note templates and appointment types, an AI Scribe included in the Core AI plan, and real-time medical scheme EDI claims through HeroMed Prime.
Written by the HeroMed team · Last reviewed 7 September 2026
What physios actually need from software
A physiotherapy practice is high-volume and repetitive: many short appointments, treatment blocks, progress notes at every visit, and medical aid claims coded to physiotherapy tariff codes. The software either absorbs that or you do.
| Platform | Physio fit |
|---|---|
| HeroMed | Physio appointment types and note templates, AI Scribe included in Core AI, real-time medical scheme claims on Prime |
| GoodX | Established clinical and billing suite, common in larger practices |
| Elixir Live | Local practice management with billing |
| Healthbridge | Claims and reconciliation focus |
| Halaxy | International platform with a free entry tier |
The two decisions that matter
Notes. Progress notes at every visit are the biggest recurring time cost in a physio practice. An included AI Scribe removes most of that typing — the practitioner reviews and signs rather than writes.
Claims. Physiotherapy claims are rejected for predictable reasons: wrong tariff code, missing ICD-10 code, practice number mismatch. Choose software that validates before submission rather than after rejection. Our references on physiotherapy billing codes and physiotherapy ICD-10 coding cover the detail.
Fuller comparison: physiotherapy practice software in South Africa.