How does WhatsApp integration work for a medical practice?

HeroMed connects WhatsApp directly to the practice diary and patient records using the official WhatsApp Business API. The practice gets one dedicated number for WhatsApp and SMS, owned in its own Twilio account.

• Reminders and confirmations go out automatically from the diary.
• Intake form links reach patients before the appointment.
• Patient replies are answered in HeroMed, next to the patient record, not on a staff phone.

The number can't also run in the WhatsApp app on a phone, works one-to-one only (no group chats), and follows Meta's 24-hour reply window.

Read more: WhatsApp medical practice integration and the setup guide.