Booking, engagement and admin
Can I use my existing WhatsApp number with practice software?
Yes. HeroMed can run your existing number, but it is removed from the WhatsApp app on your phone first, and old chats do not move across.
Written by the HeroMed team · Last reviewed 2 October 2026
HeroMed can run WhatsApp on a mobile number you already use for WhatsApp, or on a new number you buy in your own Twilio account. Landlines can't be used. Under Meta's rules, once the number is connected to the practice system it stops working in the WhatsApp app on a phone. Back up any chats you need first. Most practices choose a new dedicated number so staff phones stay unchanged.
Read the full guide: WhatsApp Business for medical practices.