A small practice with a clear focus
Physios in Motion is an out-patient physiotherapy practice run by Bronwyn Tarr, focused primarily on post-orthopaedic and musculoskeletal rehabilitation. As a one-person practice, every minute spent fighting software is a minute taken from patient care.
The challenge: software that stopped working
Bronwyn's previous practice management system had been quietly going out of date for years — and then the vendor discontinued it. Overnight, a tool she relied on to create invoices and run the day-to-day admin of her practice simply stopped being a viable option.
"The previous software was outdated, and there was no real-time technical support. When it was discontinued, I couldn't even generate invoices anymore."
For a solo practitioner, that's not a minor inconvenience — it's an immediate operational risk.
The solution: a calm, hands-on migration
HeroMed's onboarding team exported and uploaded Bronwyn's full history of patient data onto her new billing profile, so nothing was lost in the move. A few short online sessions made sure she was comfortable using the system before going live, and the team continued to check in over the following weeks.
The feature that made the biggest immediate impression wasn't a flashy one — it was the online comfort form. New patients could complete their intake digitally before arriving, turning what used to be a clipboard-and-pen ritual into a quick, paperless welcome.
The results
- All historical patient data migrated onto the new platform with no manual re-capture.
- Invoicing restored in the same week — billing continuity protected.
- Paperless new-patient intake through the online comfort form, which patients consistently described as quick and easy.
- Clear month-to-month visibility of accounts, with statements and balances simple to pull at any time.
"The comfort forms were a hit — patients commented that they were quick and easy. And invoices are quick to create, which saves real time in a small practice."
Why HeroMed
Bronwyn first heard about HeroMed from colleagues on professional social platforms who had already made the switch. What stood out wasn't a long feature list — it was how easy it was to use, and the calibre of support behind it.
"At the start of the contract they loaded all my previous patient data, ran online meetings to make sure I knew how to use the system, and kept checking in to see how I was coping. Very good support."
In her words
When asked what advice she'd give to other practices considering HeroMed, Bronwyn's answer was characteristically direct:
"Go for it."
Physios in Motion has since wound down as Bronwyn moves into a new chapter — but the partnership remains a quiet example of what good practice software should do: stay out of the way, protect your data, and let you get on with caring for patients.